Help centre

How can we help?

Fast answers for everything from billing to buffering. Still stuck? Our team replies in minutes.

Plans & billing

Change plan, update payment, see receipts.

Devices

TVs, consoles, phones, tablets and browsers.

Profiles

Up to five profiles, including kids.

Playback

Quality, subtitles, audio and buffering.

Privacy & security

Passwords, sign-ins and your data.

Contact us

Real humans, any day, any hour.

Popular questions

Open the member area, go to Plan & billing and choose cancel. You keep watching until the end of the period you've paid for.

Talk to a human

Call 1-800-PULSE-TV or email help@pulse.tv — open 24/7.

Go to member area